Refund policy

 

ALL SALES ARE FINAL

Pasadena Hat Shop does not offer Exchanges, Returns or Refunds of any kind on any items.

 

WHY NO RETURNS OR EXCHANGES? - YOU MIGHT ASK...

Because you do not want to wear hats someone else wore.

We do not want to sell you hats that someone else wore. 

To entertain any kind of returns we would have to incur at least 30% additional cost, which means we will have to pass the cost back to you, the customer. Instead we ask you to make sure you are buying the product you are going to keep and use. 

Once again- All sales are final, No exceptions.

 

EXCEPTIONS

We accept returns if the incorrect product was shipped. 

In this situation, you have 7 days after receiving your item to request a return. After 7 days we cannot accept returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pasadenahatshop@gmail.com and please provide the order#. If your return is accepted, we’ll send you a return shipping label. Once we receive the return your refund will be fully credited back to your original form of payment including shipping cost if there was any.